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Operational Review Specialist in Northlake, IL (Corporate Market Support) at Empire Today

Date Posted: 5/10/2019

Job Snapshot

Job Description


Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out.  With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.


This position is responsible for reviewing and asking questions about discounts provided to customers to help educate on and increase adherence to our standard processes. The ideal candidate is a remarkably detailed individual who can review up to 250 discounts per day, ask the right questions, and keep detailed records of what they find.

  • Obtain and analyze allowance and accommodation discounts in Excel
  • Reviewing order notes and details to understand the story of why each discount was provided
  • Keep detailed notes on audit findings
  • Identify and inquire about situations that deviate from standard operating procedure
  • Navigate multiple systems to match discount records with Service Requests
  • Communicate in a professional and helpful manner with numerous levels of management throughout the country and organization
  • Work with all levels of the organization to overcome barriers preventing acceptable adherence to, or compliance with, important processes
  • Generate various business system reports and analyze data on a routine basis per project requirements
  • Prepare daily, weekly, and monthly progress updates on discount levels
  • Work on various projects as need arises.
  • Other duties as requested or assigned.


The successful candidate will possess:

  • High school diploma/GED required; Associates Degree preferred.
  • 1-3 years' experience in an accounting, auditing, or processing role preferred
  • The ability to create, manipulate, and utilize spreadsheets in Microsoft Excel including exposure to Pivot Tables, vLook-ups, and similar equations.
  • Proficient computer skills with fluency in MS Office (MS Word, Excel, PowerPoint and Outlook)
  • Strong working knowledge of Microsoft Outlook
  • Above average experience to create, manipulate, and utilize spreadsheets in Microsoft Excel including exposure to Pivot Tables, vLook-ups, and similar equations.


Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans.  Eligibility is first of the month following just two weeks of employment.
  • A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting.  Find another Company that can beat that!
  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
  • Prescription Drug Coverage
  • Dental Insurance – Twice a year visits at no cost.
  • Vision Insurance with materials coverage
  • Flexible Spending Accounts for Medical & Dependent Care
  • Wellness Program – A best in class program offering substantial awards payable right on your paycheck
  • Basic Life Insurance and AD&D
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Employee Assistance Program
  • Paid Holidays including Floating Holidays
  • Paid Time Off (PTO) that grows with years of service
  • Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires. 

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.