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IT Help Desk Admin Assistant in Northlake, IL (Corporate Market Support) at Empire Today

Date Posted: 5/17/2019

Job Snapshot

Job Description

Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand.  With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Business Area

Empire Today’s Information Technology team is responsible for managing our Network Infrastructure which allows our 70+ locations to interact as one company.  In addition to managing our Wide Area Network, our IT team also manages our office and call center Cisco telecommunications infrastructure, desktop technology, remote users (call center and sales), and all server and desktop based application. Our IT Business Systems Team deploys and manage enterprise and leading edge software systems that are part of Empire’s lead generation, sales, order fulfillment, warehouse and installation operations.  We leverage Cisco and Microsoft technology solutions to enable our business to be agile and react to fulfill key business objectives in a time sensitive manner, allowing us to serve our flooring and technology customers.

Responsibilities:

The Help Desk Admin Assistant supports IT Department Administrator tracking inventory, configuring tablets, and other equipment request and support.

Job Requirements:

  • H. S education
  • Ability to lift 20-30 lbs
  • Experience with imaging tablets a plus
  • Proficiency in MS Office Suite
  • Excellent communication skills
  • Sense of urgency
  • Self-starter with ability to establish and maintain effective working relationships both within and outside the organization
  • Ability to work with minimal supervision

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