Field Inspector in Chicago, IL at Empire Today

Date Posted: 10/17/2020

Opportunity Snapshot

Opportunity Description

Business Area

At Empire Today, our Installation Department is the base of our company. All installation team associates work with the installers to ensure all customer, sales and internal requests and requirements are fulfilled. Through daily assignment, jobsite visits and post install inspections, the installation team helps our installers perform quality and complete installations while following our company mission of making beautiful new floors easy.


This position is responsible for supporting the branch installation team by ensuring prompt customer service in the event of damages to customer property during installation; to include minor repair work and managing quality control by conducting job site visits.  This position reports to the branch Installation Manager.

  • Support all aspects of the installation business for all product lines
  • Performs regular job site visits and inspections for installed products to ensure workmanship conforms to required specifications and schedules.
  • Provide detailed and accurate site inspections related to install quality, material defects, and site conditions effecting installations.
  • Maintain Empire/Luna separate and distinct brand standards in the field through professional communication and appearance.
  • Complete small on-site repairs as determined by the Market Manager and Installations Manager
  • Establish positive rapport with customers and establish relationships that result in positive NPS outcomes.
  • Spends approximately 75% of time away from the facility at job sites or on miscellaneous errands.
  • Other duties as requested or assigned.


The successful candidate will possess:

  • This position requires a High School Diploma/GED and a minimum of five (5) years installation experience for products such as bath liners, flooring, carpet, etc
  • Computer skills (MS Word, Excel, Outlook)
  • Strong oral and written communication skills
  • Detail oriented
  • Excellent organization and time management skills
  • Team player
  • Good listening skills; and ability to set priorities and meet deadlines.
  • Knowledge of Home Improvement Industry is a plus. 
  • Must possess a valid driver’s license.
  • Good negotiating and problem-solving skills
  • Strong ability to work independently


Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans.  Eligibility is first of the month following just two weeks of employment.
  • 401K Investment Plan to A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting.  Find another Company that can beat that! And make it the first bullet point.
  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
  • Prescription Drug Coverage
  • Dental Insurance – Twice a year visits at no cost.
  • Vision Insurance with materials coverage
  • Flexible Spending Accounts for Medical & Dependent Care
  • Wellness Program – A best in class program offering substantial awards payable right on your paycheck
  • Basic Life Insurance and AD&D
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Employee Assistance Program
  • Paid Holidays including Floating Holidays
  • Paid Time Off (PTO) that grows with years of service
  • Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires. 


Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out.  With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.  By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.