Order Review Specialist I in Northlake, IL (Corporate Market Support) at Empire Today

Date Posted: 7/8/2019

Job Snapshot

Job Description

About EMPIRE TODAY®  

Empire Today has been a leading provider of installed home improvements for more than 55 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.  

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Business Area:

At Empire Today, our Central Services team is primarily composed of both the Special Operations and Order Management teams.  Order Management optimizes and processes sold orders timely and accurately for residential and commercial flooring customers from all business units.  The process may include ordering specialized products directly from vendors and working with markets to ensure products are received in their facility and available for scheduling customer installations.

Responsibilities:

As an Order Review Specialist for the Company, you will work in a high-paced environment and have direct engagement with the life cycle of open flooring orders.  You will play a critical role in securing customer satisfaction by actively ensuring accurate and timely data entry of open flooring orders. 

  • Enter all customer orders into the computerized operating system quickly and accurately
  • Works in conjunction with other internal departments to  clarify incomplete or questionable information
  • Prioritize orders based on requested delivery date to ensure orders are entered in a timely manner
  • Maintain awareness of software program relationships and work between multiple programs to enter data

Qualifications:

The successful candidate will possess:

  • High School Degree or GED Required
  • Knowledge of flooring industry a plus
  • Operational knowledge of computers and software (Microsoft Office Software, Outlook)
  • Capable of working in a team setting
  • Ability to work within tight deadlines
  • Excellent written communication skills
  • Flexibility and adaptability to a rapidly changing environment

Benefits:

Employees are eligible for numerous benefits including:

  • A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting.  Find another Company that can beat that!
  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
  • Prescription Drug Coverage
  • Dental Insurance – Twice a year visits at no cost.
  • Vision Insurance with materials coverage
  • Flexible Spending Accounts for Medical & Dependent Care
  • Wellness Program – A best in class program offering substantial awards payable right on your paycheck
  • Basic Life Insurance and AD&D
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Employee Assistance Program
  • Paid Holidays including Floating Holidays
  • Paid Time Off (PTO) that grows with years of service
  • Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires. 

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies’ worldwide recruitment database, and to circulate that information as necessary for evaluating your qualifications for this or other job vacancies.