Market Service Administrator in North Haven, CT at Empire Today

Date Posted: 4/20/2021

Opportunity Snapshot

Opportunity Description

Position Summary

The Market Service Administrator is responsible for ensuring the administrative and procedural requirements for the market are met on a daily basis. This position is responsible for the day-to-day general office operations, cash handling and customer service tasks. This position is responsible for providing excellent customer service. The Market Service Administrator supports all team members in the market and reports directly to the Market Manager.

Key Responsibilities

  • Research and resolve customer inquiries as primary point of contact in the local market for customers needing assistance
  • Ensure all requests are handled promptly by working closely with sales representatives, installer sub-contractors, and the local market team
  • Assist with installation project management, including troubleshooting, service scheduling, customer follow-up and follow through on all service request (SR) items
  • Audit open balances and execute corrective actions as primary point of contact for Market Support Cash Management group on open balances items, refunds, discounts and credits
  • Collect payments on all orders with cash/check terms
  • Ensure payment processing and handling is complete and timely for all financed, credit card and ACH terms
  • Process pay adjustments for applicable service related costs by working closely with the local market team
  • Ownership of Customer Service, Market Accounting, and General Office key performance metrics and reports
  • Primary point of contact and liaison for Market Support on day-to-day administrative issues
  • Manage Order Life Cycle (sale to completion) for all orders
  • Maintain all market equipment serial numbers, make, style on file and act as primary point of contact for all equipment services and maintenance
  • Miscellaneous task as assigned by Market Manager

Desired Skills and Experience

  • High school diploma or equivalent, college degree preferred
  • Previous work experience in customer service
  • Good knowledge of cash management & accounting principles, practices, and procedures
  • A high degree of organization, accuracy and attention to detail
  • Ability to use basic computer skills such as Word, Excel and Outlook. Ability to use PowerPoint and Access is a plus
  • Strong ability to set priorities and meet deadlines
  • Must have excellent oral and written communication skills for both internal and external customer communications
  • Ability to answer phones professionally and relate to people in an open, friendly, and accepting manner
  • Ability to perform detailed tasks, resolve customer concerns and work as a team member
  • Strong analytical and organizational skills
  • Excellent problem solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability
  • Must be flexible and comfortable working in a dynamic and interactive team environment


Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
  • A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family s health needs.
  • Prescription Drug Coverage
  • Dental Insurance Twice a year visits at no cost.
  • Vision Insurance with materials coverage
  • Flexible Spending Accounts for Medical & Dependent Care
  • Wellness Program A best in class program offering substantial awards payable right on your paycheck
  • Basic Life Insurance and AD&D
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Employee Assistance Program
  • Paid Holidays including Floating Holidays
  • Paid Time Off (PTO) that grows with years of service
  • Empire Perks An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires.


Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.