Manager, Process Improvement in Northlake, IL at Empire Today

Date Posted: 6/8/2022

Opportunity Snapshot

Opportunity Description


The Manager Process improvement (MPI) will work with the Director of Operational programs to develop and implement business improvement actions, with a specific focus on the use of the ERP system, as well as the effectiveness of the Helpdesk process for the market teams. The MPI is responsible for the development, implementation (change management), and follow up auditing, of national programs that impact market operations. MPI will utilize Lean Six Sigma approaches to solve practical operational and system issues that market users are facing. The role is rooted in the use of D365 and the rest of the ERP suite, so experience with implementation of complex applications is important. MPI will lead or support Kaizen events, including blitzes for simple solutions, as well as longer programs for more comprehensive Lean efforts.

Reporting to the Director, Operational programs

  • Develop and implement Lean Six Sigma programs to improve market performance
  • Partner with the Helpdesk and market teams to improve the use and effectiveness of Helpdesk tickets
  • Identify the root cause of recurring Helpdesk tickets, and implement improvement programs that eliminates the need for users to rely on the Helpdesk
  • Formal management of Lean efforts, including all associated documentation and coordination
  • Monitor market user's performance after the implementation of Lean programs to ensure the effectiveness of the program
  • Work directly with the market teams in a coaching/teaching role as part of all change management activities
  • Travel up to 25%


The successful candidate will possess:

  • Bachelor's degree or equivalent combination of education and experience.
  • Relevant fields of study are preferred, including business, operations, distribution, logistics, engineering, or the like
  • 5 + years of experience demonstrating progressive responsibility in roles focused process improvement or similar disciplines
  • Experience in dispersed market-based businesses
  • Strong verbal and written and communication skills
  • Strong project management skills, especially if accompanied with experience with structured tools and methodologies
  • Well-developed data management and analytical skills
  • Previous experience in training business systems / processes is preferred
  • Ability to work and collaborate with cross functional teams


Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
  • A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family's health needs.
  • Prescription Drug Coverage
  • Dental Insurance - Twice a year visits at no cost.
  • Vision Insurance with materials coverage
  • Flexible Spending Accounts for Medical & Dependent Care
  • Wellness Program - A best in class program offering substantial awards payable right on your paycheck
  • Basic Life Insurance and AD&D
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Employee Assistance Program
  • Paid Holidays including Floating Holidays
  • Paid Time Off (PTO) that grows with years of service
  • Empire Perks - An employee discount purchasing program offering you great savings on the things you want.


Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

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