Manager, National Installation Support in Northlake, IL (Corporate Market Support) at Empire Today

Date Posted: 9/7/2020

Opportunity Snapshot

Opportunity Description

Business Area

At Empire Today, our Installation Department is the base of our company. All installation team associates work with the installers to ensure all customer, sales and internal requests and requirements are fulfilled. Through daily assignment, jobsite visits and post install inspections, the installation team helps our installers perform quality and complete installations while following our company mission of making beautiful new floors easy.


The Manager, National Installation Support (MNIS), assists, and/or guides multiple markets’ install departments to drive improvement in financial results, and operational KPIs, related to installations.    The MNIS will be responsible for driving specific dollar improvement in the key financial metrics related to installations, which includes Repair pay, Stage Pay, Stage Revenue, and other related financial results.  The position will be required to travel to markets in order to train personnel and/or correct gaps in process.  They may also be required to cover occasional leadership gaps in market install departments.   They will regularly use virtual tools (Skype, screen sharing, logging in remotely, etc) to teach and support local teams, and as necessary, will complete work for the markets.   The MNIS also will contribute to the development and rollout of effective new processes & projects across the country as part of the central Install Support team. 

  • Responsible for the development and implementation of materials for Stage Pay, Stage Revenue and related activities (this includes writing KA’s and other training materials).
  • Responsible for the training of Market teams (which includes working with the installer network) for Stage Pay, or other operational processes.
  • Develops, Implements and monitors Installation related processes to help achieve business objectives at the market, region, and national level.
  • Proactively identifies, troubleshoots, and solves, all concerns that arise with the administration or tracking of Stage pay and related areas of the business.
  • Owns all Stage Pay related ERP processes and training
  • Reviews and analyzes Installation department operational results, and defines the parameters for Stage pay, Stage revenue, and related processes.
  • Utilizes all financial reports and metrics to effectively coach and manage the business to achieve targeted results. Analyzes business results using the required reports and develops and executes action plans for improvement.
  • Supports all strategic business development
  • Dedicated proactive commitment to solving customer issues same day
  • All other duties assigned or as required.


The successful candidate will possess:

  • This position requires a High School Diploma/GED, Associate’s or Bachelor’s degree in Operations Management preferred
  • Five (5) years operations related experience in retail, consumer products or warehouse environment. 
  • Experience with financial analysis and creating action plans to improve the budget; trade and/or sales experience a plus
  • Merchandise/installation experience regarding permit and licensing requirements, and an in-depth knowledge of the product mix 
  • Training experience or related experience and/or training or equivalent combination of education and experience.
  • Computer skills (MS Word, Excel, Power Point, Outlook,)
  • Strong oral and written communication skills; strong leadership skills; detail oriented; excellent organization skills; ability to multi-task; strong analytical skills; ability to work independently; and ability to set priorities, solve problems and meet deadlines. 
  • Knowledge of Home Improvement Industry is required. 


Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans.  Eligibility is first of the month following just two weeks of employment.
  • 401K Investment Plan to A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting.  Find another Company that can beat that! And make it the first bullet point.
  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
  • Prescription Drug Coverage
  • Dental Insurance – Twice a year visits at no cost.
  • Vision Insurance with materials coverage
  • Flexible Spending Accounts for Medical & Dependent Care
  • Wellness Program – A best in class program offering substantial awards payable right on your paycheck
  • Basic Life Insurance and AD&D
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Employee Assistance Program
  • Paid Holidays including Floating Holidays
  • Paid Time Off (PTO) that grows with years of service
  • Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires. 

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.


Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out.  With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.