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Knowledge Specialist in Northlake, IL (Corporate Market Support) at Empire Today

Date Posted: 4/27/2019

Job Snapshot

Job Description


Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out.  With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Business Area

Empire Today’s Human Resources department is a critical component to meeting our business needs through managing our most valuable resources – our employees.  The essential functions of the department include recruiting, safety, employee relations, compensation, benefits, compliance, and training and development.


The Knowledge Specialist, a key figure within the organization, is responsible for identifying, collecting, synthesizing, organizing and managing organizational knowledge pertaining to the Company and its effective operation to serve as performance support to the Empire Today workforce.

  • Implement, administer and maintain the knowledge base for Empire Today including capturing, organizing and developing knowledge and expertise from stakeholders;
  • Oversee content strategy, content schedules and business requirements gathering;
  • Interview and understand user needs, problems and concerns and create strategies to build content;
  • Write, produce and deliver relevant, effective and high-quality content deliverables in a variety of formats;
  • Communicate change management strategies and enforce policy adherence;
  • Internally advocate for and market knowledge tools for increased usage;
  • Create and implement effective organizational tools for evaluating, assessing and communicating the impact of the knowledge base;
  • Analyze best practices, challenges, and on-going maintenance of the knowledge base;
  • Work with L&D partners to ensure alignment with instructional design and training delivery initiatives;


The successful candidate will possess:

  • Bachelor's degree in relevant discipline (Organizational Development, Knowledge Management, Organizational Learning);
  • Two to four years’ experience in knowledge management;
  • Excellent technical writing and presentation skills and strong verbal communication skills required;
  • Proficiency with MS Office software (e.g., Word, Project, PowerPoint, Excel) required;
  • Proficiency with Madcap Flare (or similar tools) preferred;
  • Design, photo and video editing skills a plus;
  • Ability to take initiative, be proactive without waiting for direction;
  • Excellent creative and conceptual thinking abilities;
  • Superior organizational skills, project management and attention to detail;
  • Must have a big picture focus in both departmental and company strategy;
  • Ability to set priorities and meet deadlines.


Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans.  Eligibility is first of the month following just two weeks of employment.
  • A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting.  Find another Company that can beat that!
  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
  • Prescription Drug Coverage
  • Dental Insurance – Twice a year visits at no cost.
  • Vision Insurance with materials coverage
  • Flexible Spending Accounts for Medical & Dependent Care
  • Wellness Program – A best in class program offering substantial awards payable right on your paycheck
  • Basic Life Insurance and AD&D
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Employee Assistance Program
  • Paid Holidays including Floating Holidays
  • Paid Time Off (PTO) that grows with years of service
  • Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires. 

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.